Questions about plans, subscription setup, or a specific client? Reach out and we'll help.
Whether you have a question about choosing a plan, importing your subscription link, or configuring a specific client, use the form or the details below. We aim to respond to every message promptly.
Before reaching out about a setup issue, it helps to have a few details ready: which client you're using (Clash Verge, Mihomo Party, v2rayNG, Shadowrocket, or sing-box), your device's operating system, and whether the subscription link imported successfully but nodes are slow, or the import itself failed. Sharing these details up front usually means we can resolve your question in a single reply rather than several rounds of back-and-forth.
support@m78official.com
Monday – Friday, 9 AM – 6 PM (UTC)
Check your email's spam or promotions folder first. If it still isn't there, contact support with your order details and we'll resend it.
Yes — tell us which client and platform (for example, Clash Verge on macOS or Shadowrocket on iOS) and we'll walk you through the exact steps.
Use the contact form and select "Plan & Pricing" as the topic; our support team handles billing and plan questions directly.
We aim to reply to every message within one business day during support hours. Setup questions with clear details (client, platform, and what you're seeing) are usually the fastest to resolve.
Absolutely — if you're unsure which M78 Nebula plan fits your usage, describe how you plan to use it (daily browsing, streaming, remote work, number of devices) and we'll point you toward the right tier.